Maintenance Nightmare
July 24, 2026 - Review from Apartments.com
DO NOT MOVE HERE. Just took 12 days to have our AC unit replaced in the middle of summer when it’s 95+ degrees outside everyday. It’s been 80+ degrees in our apartment for the last 2 weeks. To finally get this fixed it took 48 hours to get someone to come out and diagnose the issue, a week for the new unit to come in, and then they held onto the new unit for 3 days before installing it.
We’ve gone to the resident services & the leasing office 10+ times over the last two weeks with little or no ...
help, and when they do help there’s no communication at all so you’re still left in the dark.
After a 2 week nightmare we finally got this replaced. Sadly we had just renewed prior to this happening & now are stuck paying $2,500 to get out of this renewal. We never would have renewed if we knew it would be this much of a disaster.
To cap things off, 48 hours ago, I was told that they were getting the property’s general manager involved and so far I haven’t been contacted by them or have seen any effort in helping fix our problem.
The apartments are 40 years old with 20+ year old AC units & furnaces, and they do not have the staff needed to care for a community this large.
If you sign a lease here, expect to always be on your own, to never to receive help from management, and to just call emergency maintenance because that’s the only way to get on their radar.
Would not recommend this place to anyone. This is by far the worst experience I’ve had in the 9 rental communities I’ve lived in.
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Property Manager Responded
July 29, 2026
Our team prioritizes providing comfortable homes and exceptional service, and we are sorry we have not met expectations. We are eager to work with you to ensure you feel at peace in our community and certainly understand the importance of a fully functional AC during these hot summer months. We look forward to speaking with you soon and encourage you to contact us at Flatirons@bellpartnersinc.com so we may continue working to regain your confidence in us.
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