They will take your deposit for normal wear
August 1, 2023 - Review from Apartments.com
On move out, we were informed that the carpets were not savable, and they not only kept our deposit, but tried to charge us another $700 to cover the cost of replacing. The carpets were not burned or damaged in any way...they were simply worn from two years of wear and tear. There were no bare areas...they were just grimy in one area, near the stairs. Most apartment complexes replace the carpet after every couple of tenants, without charge to tenants. This is literally the first time we've run ...
across a management group who charges to replace a carpet. Never, ever. We dispute this charge and won't pay, even if we take a small credit hit. Be aware also that the place, which used to be a great place to live, is falling down. Cracked sidewalks, crumbling curbs, peeling paint on all buildings, and poor upkeep. Be warned.
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Property Manager Responded
August 3, 2023
Tim, we appreciate the time you took to leave us feedback. We understand your frustration and have tried to reach out to you regarding these concerns as well as with updates. We do have a professional third party who come to evaluate the carpet and due to their inspections, deemed it in need of replacement. Our team cares for all residents and is dedicated to upholding our mission of improving the way people live and want each home to be clean and cared for for all. Again, if you have any further questions for us please do not hesitate to reach out as we wish you well on your next endeavor.
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