My boyfriend and I were eager to move into Brentwood Downs. The location and the place surely are beautiful. However, we changed our minds as soon as we met the staff currently working in the leasing office. The staff did everything at their hand to make us feel uncomfortable and not welcomed at all. I keep asking myself, why do they lease apartments if they do not want you moving into them? We had to ask questions that were being unasked and had to beg for better explanations. However, we still
...wanted to move because the place was beautiful and the price decent. It was a mistake. They did not help us during the moving-in transition and they made it extremely difficult. They weren't flexible, understanding, or even human. They treated us poorly, us who were wanting to become part of their community. In the end, we decided to stop the application process. We decided that we did not want to live in a place where we had to deal with these people daily. The apartments are great but the staff is awful. I want to live in a place surrounded by approachable and helpful staff who will help me if I need it. Brentwood Downs has a nice lake, but not staff who will make you feel valued and welcomed, and that is a serious problem.
Property Manager Responded