Nonexistent Customer Service, Bad Quality Units
October 26, 2021 - Review from Apartments.com
I have lived at Brixworth for coming up on five months now. If you're considering - don't. No one ever in main office, maintenance slower than Christmas, decrepit water heaters, A/C units, and kitchen appliances, and will leave your house a wreck indefinitely should maintenance ever actually get around to you.
To start, my appliances work so inefficiently (broken water heater, ancient A/C unit) that MY ELECTRICITY BILLS HAVE BEEN OVER $500 PER MONTH FOR A 1 BED 1 BATH since I moved in here. I ...
can hardly imagine the problem magically appeared when I moved in, so I'm sure they just didn't bother to fix it when the last tenant escaped.
I've also experienced their outright negligence in handling repairs on my unit. Currently my broken washer/dryer is in my kitchen blocking access to my pantry (no replacement W/D either), and has been for a week with no contact from property management despite me reaching out on multiple occasions. No need to wash clothes or eat in your own apartment, am I right?
There are giant holes in my walls throughout my kitchen, bathroom, and closet due to unfinished maintenance on pipes to do with broken water heater. I wonder when rats and roaches will start to infest my house, since I have yet to see pest control here in 5 months (for which I pay a monthly fee, go figure) and it's beginning to get cold outside.
Also, my old moldy water heater has been sitting outside my living room window for a week, and my neighbor has had a nasty old toilet in front of theirs for over a month at least. It's bizarre and disgusting. Wouldn't recommend this place to anybody, unless you really like filth.
Hoping this review will help others and might get me a response from management about my construction-zone apartment.
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Property Manager Responded
November 1, 2021
Hello,
Thank you for taking the time to leave us a review! We sincerely apologize and understand your frustration in regards to the maintenance issues within your unit. We are working to get these issues resolved as quickly as possible. In regards to pest control, please contact the leasing office by Wednesday, so we can add you to the list for the upcoming Friday treatment with our pest control vendor. We will be more than happy to discuss any of the outstanding issues and provide updates to you on when repairs will be made in your home. We appreciate your patience, as we are at the mercy of our vendors to complete the remaining repairs in your home. Please contact us at 256-830-6950 or by email at brixworth@samapartments.com to further discuss these issues. Thank you!
-The Brixworth Team
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