Mold/ Elevators never working/ slow maintenance
December 8, 2025 - Review from Apartments.com
Mold. I would personally tell all my friends and family to stay away. Not a huge issue for me as I use stairs but elevator stops working at least once a month for a good week at a time. Was really hoping this would be the right place as it’s close to work, only good thing about these apartments is feng cha! I was given the apartment in a nasty condition as shown in some pics and made it better by asking the maintenance to fix everything which took nearly 10 months for everything to get fixed, now ...
they’re stressing about move out costs lol
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Property Manager Responded
December 19, 2025
Hello, We acknowledge that there have been elevator issues in the past. We’re happy to share that the elevators have been operating reliably, and we are scheduled to receive brand-new elevators this spring. With these improvements, we do not anticipate ongoing elevator concerns moving forward.
We’re also sorry that you feel your apartment was not delivered in acceptable condition. This is not representative of our standards. Since September, our management team has implemented a process where all apartments are inspected multiple times prior to move-in to help ensure they are delivered in excellent condition for new residents.
We take maintenance requests and resident concerns seriously and regret that the resolution timeline did not meet your expectations. Regarding move-out charges, these are assessed in accordance with the lease agreement and based on the condition of the apartment at move-out compared to move-in, excluding normal wear and tear. Our team is always available to review ...
charges and provide clarification if needed.
We appreciate your feedback, as it helps us continue improving our community. We wish you the best in your next home.
Max of 3. Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees.