Lies
September 4, 2021 - Review from Apartments.com
The reviews for this complex are completely fake, and tenants are asked to leave them when they first move in. I’ve lived in Cielo over a year, and the Leasing Office team will oversell that they are different since changing property management companies and they look out for your best interest, but it’s a complete lie to get you to sign the lease. 1) make sure to go over it with a fine tooth comb. They charge you twice for garbage and they charge you for the garage, which is the only place you ...
can park. Every complex I’ve lived in (about 5 in Charlotte) has had a garbage and a garage, and I have never gotten charged for it. 2) Parking is horrendous and your car will get knicks, dings, or even vandalized 3) Repairs take forever. Took over 8 months to get our blinds replaced and we kept getting told that they’re custom and that was causing the delay. They finally came and they don’t even match. 4) they are a mess when it comes to billing. We’ve gotten billed wrong twice 5) it’s dirty as hell. Garbage rooms are a mess, and they’re valet schedule is literally trash to where we haven’t used it in two months. They sent out emails stating we would receive additional charges if boxes weren’t broken down or bags aren’t tied, and from the looks of the rooms, they ain’t acting on that. Parking deck is filled with trash and cigarette butts. 6) Sold us on that they got rid of some bad eggs in terms of residence. With the vandalism, parking, garbage, etc., that’s obviously not the truth. Not to mentioned someone sprayed the pool with a fire extinguisher couple weeks ago that closed it for several days. 7) from what I know, they do nothing in terms of amenities. Same gym with old equipment, no community whatsoever. 8) if you ask or bring something to their attention, don’t expect a call back. If they need something however, they’ll blow your phone up. 9) the mailroom is a mess. I’ve lost mail and packages a couple of times. There is a massive rack in the office full of unclaimed packages, and they have not done any sort of communication to do something about it. I hope I provided enough examples to influence to not make the same mistake I did. This is by far the worst place I’ve lived in Charlotte, and I wouldn’t wish it on my worst enemy. I’ve asked the office to let me know if I can break our lease just so I can end this nightmare.
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