This building advertises itself as “luxury,” but over the past few months it has not lived up to that standard and is no longer worth the price. It’s especially disappointing because the area is great, the staff are friendly, and it truly used to be a wonderful place to live that I would recommend to friends. Unfortunately, I have no choice but to leave a poor review for the decline in basic needs and amenities. This likely reflects the poor management from Asset Living. The most serious issue
...has been going over two full months without reliable hot water. We had very little communication while this was going on, and the boiler was not replaced for 2 months. Even now, hot water has remained intermittent and residents don't know when this problem will be fully resolved. Management downplayed the issue by stating that since one of two boilers was operational, temperatures averaged 90–115 degrees and were “inconvenient”. Ninety-degree water in winter is not adequate for showering, and 115 degrees does not properly sanitize dishes or laundry (which require 130–140 degrees). Hot water is a basic necessity, not a luxury amenity. Unfortunately, this reflects a broader pattern of deferred maintenance and cost-cutting, with residents having to demand a meeting with management to discuss all the issues (broken elevators, broken garage door, no plowing driveway after snow storm). Collectively, this all points to declining standards, delayed responses, and prioritizing cost savings over resident experience — all while charging premium rent. If you’re paying luxury prices, you should expect reliable utilities, safe conditions, and proactive management. Unfortunately, this building no longer consistently delivers those basics, though I hope it does again one day. Until then, there are several other well-managed luxury options in the CWE at similar price points that provide far better value.
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