Once a Gem, Now a Nightmare
July 23, 2023 - Review from Apartments.com
I’ve been dealing with ongoing noise issues from my downstairs neighbors, and the office hasn't taken any action despite my complaints for months. Today, I had a encounter with my neighbors regarding the loud music. Now I’m fearful in my own home, where all I want is peace and quiet.
Additionally, the security concerns at Cityplace Heights are alarming. Although crime as no address, it has Cityplace on speed dial. I urge everyone to check the crime reports, where you'll find records of 40 ...
theft/break-in/stolen car incidents from January 1, 2023, to April 30, 2023. I personally experienced a break-in on July 11, 2023, and had to call 911 on July 13, 2023, due to a terrifying incident in the hallway. A man was running down the hallway at 4am screaming call 9-1-1, they’re trying to harm me. I bought a ring cam the next day.
The lack of safety here has made me feel unsafe, and it's time for the management to address these issues as well as the trash and other maintenance issues.
Overall, I cannot recommend Cityplace Heights as a safe and peaceful living environment based on my experiences.
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Property Manager Responded
September 25, 2023
Hello there,
Because this review was left anonymously, we aren't able to reach out to you directly to discuss your concerns, so please feel free to contact our office if you need any assistance. Please feel free to visit https://weidnercustomerservice.zendesk.com/hc/en-us/articles/11372314894100-Having-a-Noise-Issue-with-a-Neighbor- for more information on how noise complaints are addressed. We acknowledge that, like you say, crime has no address, and we appreciate any information provided to us by our residents when situations arise. If you are ever feeling unsafe in the moment, we absolutely encourage you to call 9-1-1 if needed. Thank you again for your time, and hope you have a good day.
Thank you,
Cityplace Heights
Max of 2. Up to 2 pets per home are welcome.