apartment tour.
June 8, 2026 - Review from Apartments.com
I had a very frustrating experience. I scheduled a tour through Apartments.com for 12:45 PM and drove 40 minutes to view what was advertised as a two-bedroom apartment. Unfortunately, the GPS directions provided took me to the wrong street, causing me to arrive a few minutes late.
When I called the leasing office, I was told the leasing agent had gone to lunch and would not return until 2:00 PM. This was confusing because the system allowed me to schedule a tour during that time. After explaining ...
the situation, I was told I could look around the leasing office since it was representative of the apartments. The most disappointing part was being told there were no two-bedroom apartments available, despite the listing indicating otherwise. I specifically drove there to view a two-bedroom unit. When I explained that I had traveled 40 minutes for the appointment, my concerns were largely dismissed, and I felt there was little regard for the time and effort I had put into making the trip. I even suggested that they work with Apartments.com to correct any inaccurate information so future renters do not experience the same issue. After I returned to my car, a staff member came back outside and told me they had actually found a two-bedroom apartment available after all. However, I was then told I would still need to wait for the leasing agent to return. By that point it was already around 1:15 PM, and I was not willing to wait another 45 minutes to an hour after already experiencing so much confusion and misinformation. Overall, the experience felt disorganized, the information provided was inconsistent, and I left feeling that my time was not respected. I hope improvements are made so future prospective tenants have a better experience.
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Property Manager Responded
June 29, 2026
Hi,
Thank you for sharing your feedback regarding your recent experience with our apartment tour. We understand how frustrating it must have been to encounter confusion with the scheduling and availability of the two-bedroom apartment. It's important for us to provide accurate information, and we regret that this situation did not reflect our standards. Your input highlights areas where we can work towards enhancing the experience for future renters.
Wishing you well,
The Claridge Court Management Team
Max of 2. $300 non-refundable pet deposit.