Avoid While Under Renovation
October 30, 2019 - Review from Apartments.com
This last year @Clarington has been a mess. The building has been under significant construction so we haven't been able to use the gym/pool (pool was briefly re-opened after the summer). We're frustrated that we signed a lease for a building with these facilities at a higher cost than a building without them, and then didn't get to use the facilities...but we did get to keep paying that high cost!
In addition, for the last month, my husband has been woken up by a repetitive deep thrum. At 4 AM ...
today we tracked it down to the elevator operation room 2 floors away. Note, our elevator is 6 months behind it's inspection.
I understand renovations always take longer than planned, and I'm not upset the hallways are a mishmash of finished and unfinished painting or that some hallway floors are completely unfinished. I was even okay with our elevator being behind inspection - I'll take the long way out of the building!
With renos it gets worse before it gets better BUT I am upset about paying for facilities I don't have access to, and after a month with poor quality sleep due to the elevator my patience is gone.
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Property Manager Responded
November 1, 2019
Ashley, we are very sorry you have not had the experience in our community that you hoped for. While we understand that you are frustrated, there are unfortunately some things that we as a management team cannot affect, and one of them is the construction schedule. Unfortunately this has left us without access to some of the amenties, but we assure you that we are doing everything we can to make them available again as soon as possible. If you would like to discuss your concerns in more detail, we invite you to give us a call or come down to the office and see us in person. We will be more than happy to speak with you at your convenience.
| Restrictions: None.