I submitted an application on April 6th, 2024 and paid the application fee of $65 plus the deposit of $200 to hold the apartment. I received my rental report back on April 10th, 2024. On April 15th, 2024 my application was approved and I received the next steps of signing up for renters insurance either through them or submitting in my own and the pet screening. I finish the pet screening first, but cannot finish the renters insurance without the address, which I assume one would get as soon as
...they have the lease ready to sign. I got emails on April 22nd and 24th for the online leasing invitation, however each time I logged in there was no lease to sign. I reached out by email asking how to proceed on April 24th and I get back some confusing, nonsense English email back. I then get a phone call that is also equally confusing. I am told that I applied for a tax credit apartment, and that I filled out the wrong application. No where on their website does it say anything about which apartments are tax credit (especially if you have no other available apartments at the time to compare price to), or what the maximum income limit is (again great information for those who are not from Florida), nor is it my fault their system gave me the wrong application. I was told it was no big deal, she would email me the application and the rest of the information that was needed. No email was ever sent. I send another follow up email requesting the information, and silence. So I call the next day, no one picks up the phone at this place. I call again and again and finally get someone. She claims she sent the email, but will send it again. Again I receive no email. I call again and again and again and no one picks up the phone. Then finally someone picks up and on April 29th I am told that my application was denied, after being approved. I am told that there was something in my credit report, but she didn’t know what exactly. I was told that the manager reached out to me about the denial and refunded my $200. I said that’s a lie because if someone had reached out to me they would have also been told that the card I used to pay the $200 was compromised and I had to get another card. She says they can send a check in that case. Later on that week I received a letter addressed to me from them, and inside is not a check but a denial letter FOR SOMEONE ELSE. I am absolutely appalled by the lack of professionalism, communication, and competency with this management team.
Max of 2. 1 = $300, 2 = $550 Refundable.