I've lived at Cortland Columbia Pike for less than a year, and I can't wait to leave. Even more telling, 10 of my friends also moved here around the same time, and every single one of us is moving out before or at the end of our first lease. That should tell you everything you need to know.
The management and leasing staff are, without question, the biggest problem. The office is frequently unattended, getting a response is unnecessarily difficult, and even basic resident concerns seem to be too
...much to ask. Every issue is met with an apology, but almost never with an actual solution.
Package theft has been a constant problem. Packages disappear regularly, and when residents ask management to review security footage, we're told they can't unless we provide an exact time the package was stolen. How are residents supposed to know that when the outdated package notification system doesn't even send accurate alerts for when packages are scanned in? Instead of fixing the broken process, the burden is placed on residents.
The parking garage has also been a nightmare. For months, residents dealt with broken garage doors that management insisted were an "uncommon" issue. If it's still happening nearly a year later, it's clearly not uncommon—it's an ongoing failure to address the problem. Meanwhile, we're constantly told the area is safe, yet the garage remains unsecured because management can't seem to hire a reliable company to fix the doors. As a result, cars have been broken into, tires have been stolen, and residents have been left to deal with the consequences.
The most frustrating part is the complete lack of follow-through. Promises are made, apologies are given, and then... nothing changes. The same issues continue month after month.
I've never been so eager to move out of an apartment. Seeing so many residents leave at the end of their leases is honestly concerning, and after living here, I completely understand why.
Do yourself a favor and look elsewhere. There are far better apartment communities in Arlington that actually care about their residents. Living here has been a constant source of frustration, and signing this lease is something I genuinely regret.
Pets Allowed.