Courtyards at Cedar Hills Apartments

moved in around July 2016 we were told the "full remodel" of the complex was under way and would be done in a couple months, work was still taking place a year later. Some of the issues we brought forth such as lighting in the parking lot, the flood lights shine right in to units and don't provide much light to the actual parking lot, we brought this forward, management stated it was being full re-done. Over a year later not a single light had been replaced. Everything is remodeled to look nice but is most certainly not the highest of quality. Management failed to give us a key FOB for several moths after they were added to the pool and exercise room. Some of the residents here are less than ideal, partying late in to the night, having the police come to 1 unit twice, 1 of which included some one being stabbed. This was brought to managements attention and nothing seemed to be dealt with or that they even cared. Car alarms going off repeatedly, trash being piled on and around the trash can weekly, overflowing in to the parking lot. The laundry rooms were in pretty sad state, they were recently remodeled and very nice, but I imagine they will quickly become disgusting again. The head property manager Vanessa was rarely on site and mostly dismissive of issues. She came off fairly rude and didn't seem to care about this complex at all. The one shining thing about this complex is the Assistant Property Manager Kaerena, she was always pleasant to work with. She always had a smile on her face and was a delight. She remembered our names and emailed us promptly if we got a package. She was very helpful to work with before move-in and while we lived there. She is definitely the biggest asset Courtyard at Cedar Hills has. I would recommend these apartments just because of her, she made the rest of problems tolerable. The 5 star rating of staff is soley for Kaerena and the maintenance individual and no one else.