Do Not Recommend
February 12, 2026 - Review from Apartments.com
I leased an apartment at Domain at Town Centre, managed by Greystar, and the experience was unacceptable from start to finish.
Before move-in, I was told they needed an additional week to clean and prepare the unit. When I returned, the apartment was filthy. There were muddy shoe prints on the bedroom floor, visible debris inside drawers and cabinets, cracked and separating caulking around the bathtub, water staining under the sink, peeling plaster on the bathroom ceiling, stains all over the ...
walls, uneven and discolored paint in mismatched shades, and heavily chipped paint on the doors and trim throughout the unit. It looked poorly maintained and cosmetically covered rather than properly prepared.
When I brought these issues to the front office, I was told that units are not typically cleaned outside of student turnover season, which occurs during the summer months. That directly contradicted what I had been told prior to move-in. After reading many other reviews, it appears that tenants recurrently report receiving units that were not cleaned before move-in, which suggests this is not an isolated incident.
The apartment was marketed and leased to me as “renovated,” at a premium rental rate. The unit I received differed dramatically from the model I toured during the leasing process. I toured twice before signing. What was delivered did not resemble what was shown.
During my tenancy, I began developing unexplained bumps and later discovered a bed bug in the unit. No tenant should encounter those conditions, particularly at this price point.
Due to the condition of the apartment and the discrepancies between what was represented and what was delivered, I terminated my lease. After I vacated and formally revoked ACH authorization through my bank, the property attempted to debit my account anyway. The transactions were initiated under a different company name and WEB ID than my previous authorized payments, and they attempted to run the charge more than once. My bank flagged the activity as unauthorized and opened a claim.
This was not a minor inconvenience. It reflected poor preparation standards, inconsistent representations, and deeply concerning billing practices.
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Property Manager Responded
February 17, 2026
Thank you for taking the time to share your experience. We are sorry to hear that your expectations were not met during your time at Domain at Town Centre. Our goal is to provide apartments that are properly prepared for move-in and to address maintenance concerns promptly when they are reported. We regret that you felt the condition of your apartment and the communication you received did not align with that standard.
Concerns related to apartment condition, pest control, and billing are taken seriously and are typically addressed through our maintenance and resident-account processes. Regarding payment activity, our office only processes charges in accordance with the lease agreement and established payment authorizations. If ACH authorization is revoked, payments must be made through an alternative approved method.
We understand how frustrating this situation must have been and appreciate you bringing these concerns forward. If you would like to discuss your account or experience ...
further, you may contact the management office directly so we can review the details with you.
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