Current resident and can show pics
April 24, 2024 - Review from Apartments.com
Living at Oakhill/Eagle Rock Apartments has been a nightmare due to their abysmal communication and lackluster maintenance standards. Despite being a high-priced establishment, the apartments are plagued with leaks and unsightly black substances growing on bathroom walls. Broken appliances are the norm, and the maintenance team appears to be ill-equipped and untrained to handle basic repairs.
These issues have persisted for a staggering seven months without any resolution in sight. The ...
management's behavior is particularly concerning, as they are sneaky and utterly lacking in professionalism. Potential renters beware: Oakhill/Eagle Rock Apartments may present a shiny facade, but underneath lies a poorly managed, subpar living experience.
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Property Manager Responded
April 29, 2024
We apologize for the frustrations you've experienced during your time at Eagle Rock Apartments. Our team takes maintenance concerns very seriously, and we’re sorry to hear your experience did not reflect our usual standards.
We want to assure you that we've made multiple attempts to address the maintenance issues in your unit. Our records indicate that we reached out to you twice via email in March to discuss these concerns and schedule repairs. However, it seems there may have been a miscommunication or oversight.
Once we receive your response and ensure your account is in good standing with us, we'll be more than happy to send our maintenance team to address your concerns promptly. We understand the importance of timely and effective maintenance, and we're committed to resolving these issues to your satisfaction.
Again, your feedback is invaluable to us, and we're dedicated to improving our communication and maintenance standards to provide a better living experience for all our ...
residents. Thank you for bringing these concerns to our attention, and we look forward to resolving them promptly.
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