Positive Changes Under New Management
February 23, 2026 - Review from Apartments.com
The previous management especially the manager and front desk team were not very friendly or helpful. Communication often felt dismissive and unprofessional.
However, there is now new management in place, and the experience has improved significantly. The new manager and team are much nicer, more responsive, and professional. Communication has become clearer and more respectful, which makes a noticeable difference in the overall experience.
Previously, I experienced several concerns that were ...
not resolved at the time, including smoking issues, a missing package from the package room, and frequent billing errors that required repeated corrections. These ongoing issues made the experience frustrating, and my earlier stay was disappointing.
Currently, the new management team appears to be making positive changes. Interactions are much more pleasant now, and I feel safer than before.
Overall, while there were challenges in the past, I do see clear improvement under the new management.
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Property Manager Responded
March 3, 2026
Thank you for taking the time to share such detailed feedback.
We sincerely apologize for the frustrations you experienced in the past. Concerns regarding communication, billing accuracy, packages, and community policies are important, and we understand how unresolved issues can impact your overall experience.
We are truly glad to hear that you have noticed a positive difference with the Eagle Rock Management team. Providing professional, respectful communication and a responsive experience for our residents is a top priority, and it is encouraging to know those efforts are being felt.
If there is anything still outstanding from your previous concerns, we would welcome the opportunity to connect directly and ensure everything has been fully addressed. Thank you again for recognizing the improvements and for being part of our community!
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