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June 16, 2025 - Review from Apartments.com
I have been a resident of this apartment complex for over seven years. In the beginning, it was truly a gem in Dekalb County, featuring minimal noise, beautiful scenery, and excellent customer service from property managers Cindy and Susan. However, shortly after they left, the property began to decline. This decline led to issues like car break-ins, instances of domestic violence, and I frequently heard fights occurring. The eviction rates were alarmingly high, with residents’ belongings often ...
left on the side of the street.
During my time here, my car was broken into twice, and no specific action was taken to prevent such criminality. The current property manager, Kathy S, has been the most unprofessional individual I have ever dealt with. Over the last few months of my residency, I endured a lack of working air conditioning because Kathy failed to replace the AC unit despite several repair requests.
My lease ended on April 29, and I was expecting a final bill. Instead, it was sent directly to a collection agency without any notification to me or my roommate. I provided Jordan with my forwarding address, email, and phone number for communication purposes. It wasn’t until the collection agency contacted me that I learned the bill had been forwarded to them. Kathy eventually sent the bill on June 13, 2025. She has yet to respond to the disconnect in communication.
I rarely make complaints or leave negative reviews, but their behavior has been profoundly unprofessional. If I could rate this experience zero stars, I would. I do not highly recommend this complex.
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Property Manager Responded
August 15, 2025
We are sincerely sorry to hear about your unsatisfactory experience as a resident in our apartment complex. We acknowledge that your concerns regarding safety, property management, and communication standards are serious. Our intention is always to provide a safe living environment with responsible management. The behavior you described deviates significantly from our team's commitment to excellent service and we deeply regret any inconvenience you might have experienced.Your feedback on past incidents, like the break-ins and AC issue, is critical as it helps us understand where we need to improve. Ensuring that residents' complaints are addressed promptly and efficiently is indeed a priority for us, so the fact these issues were not resolved satisfactorily is concerning.
Regarding the final bill situation you mentioned - we apologize for this confusion and accept that there should have been better communication on our part. We will investigate this particular incident internally to ...
ensure similar mistakes don't happen in the future.
Once again, we apologize for falling short of your expectations during your time with us. Thank you for bringing these matters to our attention so that necessary improvements can be made.
We gladly welcome pets to our community. We allow a maximum of two pets per home and have a 35 lb weight limit. A non refundable $300 pet fee is required for the first pet and a $100 fee for the second. Pet interviews are required. Breed Restricti...