We lived at Enclave for three years and had a terrible experience during our time there. When we finally moved out, we returned the apartment in good condition; however, they kept $265 of our security deposit claiming they saw pet urine stains in every room of the apartment after a blacklight inspection. Our cats have never urinated on the carpet, and we have never had a problem with a security deposit being returned despite living in three other complexes, including another Broadmoor complex,
...with the same cats. There were no stains or smells coming from the carpet upon vacating. We reached out to Enclave to give them a chance to resolve the matter. We also informed them that we used natural cleaners on the carpet that are known to show up under blacklight. However, they decided not to rectify the situation and kept the remainder of our deposit. As I have seen from other reviews, this is a very common practice for Enclave, and it seems very difficult to receive the security deposit back if you have pets.
In addition to this, we had multiple issues with the apartment during our time there. We lived in the building right next to Q Street, which had severe structural issues with cracks all over the walls and ceiling, and uneven baseboards. The plumbing constantly backed up, and we were told by a maintenance worker that it was completely shot. Usually when we had a maintenance issue, it took days for someone to come take a look, and they were rarely able to fix the problem. We were often given the excuse that they were understaffed. Our washing machine broke and after a failed attempt to fix it, we were stuck with a machine that didn’t get our clothes clean. We had to listen to a broken roof vent rattle throughout the apartment the entire three years despite numerous requests to have it fixed. On separate occasions, our shower, and our kitchen sink and dishwasher became completely unusable and it took days for them to be repaired.
After experiencing the poor quality of the apartment building, the slow response to maintenance requests and constant excuses from the office staff, and then to have the majority of our security deposit kept for untrue claims, I would not recommend this apartment complex to anyone. They are definitely not pet friendly. Save yourself the trouble and rent a cheaper apartment, they are not worth the price.
Max of 2. must be spayed or neutered.