Our experience was okay until we moved out. The walls are thin, when you or your neighbors close their door it shakes your whole apartment, and the parking for visitors is nonexistent within the complex.
Any payment that was required of us was always on time and when we moved out, I cleaned every crevice of that apartment since that was asked of us as a part of our move out process. They don’t hire cleaners.
We moved out due to a family emergency and had to move back to Nevada. We gave them a
...30 day notice and paid them their lease break fee on time. On the move out letter they gave us, it says that we will be be RECEIVING our deposit back within 30 days from move out.
So as time passes, I call to check in on the process of our money being sent out because due to the nature of our move, we are not doing well financially. Especially after having to pay that lease break fee. But Diana kept saying that she doesn’t know anything because corporate handles the accounting. Not even offering to look into it. (“Corporate” doesn’t even have a phone number)
I told myself to remain patient because I didn’t think they’d do us wrong. But then August 27th rolls around and I’m wondering why I haven’t received anything and why I haven’t heard anything in regards to it. They only had 4 more days left to have the check to me.
I called and left a message, they never got back to me. Over the next couple of days my mom helped me out while I was at work and was able to get ahold of another property under the same management. Somehow they were able to give us an update saying that the check was sent that week. That made us feel better, but not happy that it was so last minute.
So over the next two weeks we were waiting for this check with no success. They claimed it was because of the holiday and whatnot, but at this point it’s ridiculous. We still don’t have our money and they are refusing to overnight the check because they said that they have 30 days to SEND the check. (Not stated in the move out letter)
So now they want us to wait another two weeks for the check that we were going to use for bills. Needless to say we will be seeking further legal advice.
Max of 10.