Disappointing Experience
April 14, 2026 - Review from Apartments.com
I really liked the apartment itself, and the staff were always pleasant in person — I enjoyed chatting with Joseph and Tony at the clubhouse. That said, I feel obligated to document my experience for anyone considering this complex (if I could, I would include screenshots and photos).
From move-in, there were serious issues. I pointed out what appeared to be mold in the kitchen cabinets and was told it was just “discoloration.” Maintenance painted over it. After ongoing musty smells, I took my ...
own samples, which confirmed mold. Only then was it taken seriously.
The unit also had a strong urine smell in the carpet on day one. I paid out of pocket for professional cleaning — something no tenant should have to do at move-in.
Communication throughout my lease was poor. Emails were often unanswered or delayed, especially for time-sensitive matters. When I needed to move out-of-state for work, despite several months advanced notice, there was no effort to help find a replacement tenant or offer flexibility.
Move-out was equally frustrating. I confirmed an inspection date, showed up, and was told the person I coordinated with was out and no one else could complete it. They conducted the inspection without me and took over two weeks — and multiple follow-ups — to share the results.
Financially, this was the most frustrating part. After moving out on Feb 19, I was required to pay through April 12, including rent, utilities, insurance, and even corporate internet (despite returning equipment). I was also charged for “no insurance” despite my policy auto-renewing; after multiple emails proving coverage, I was told I hadn’t updated their “interested party” from a prior email and the charge wouldn’t be reversed.
Then I was charged a full month’s April rent instead of a prorate. Auto-pay processed the full amount. When I asked about it, they sent a document I had never seen saying I should have turned off auto-pay to avoid overpayment — effectively shifting responsibility for their billing onto the tenant.
Overall, this was an exhausting experience. The property is beautiful, but based on how issues were handled, I would strongly recommend looking elsewhere.
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Property Manager Responded
August 5, 2026
Thank you for your time. We take all feedback about our community maintenance and upkeep seriously, especially regarding moisture. We are committed to adequately addressing structural and environmental conditions rather than implementing temporary solutions, and we have noted your experience for future situations. We strive to be transparent about our move-out costs and policies, and we apologize for any miscommunication that may have occurred. We are glad you had a positive experience with Joseph and Tony, and we will let them know you appreciated their efforts. We wish you luck in your new home and invite you to email us at estanciamanager@francispm.com if there is anything else we can do for you.
Max of 2. Maximum of 2 pets per-residence. There is a non-refundable $300 one-time fee required for each pet. In addition, residents may choose a refundable $250 deposit for each pet or a non-refundable pet deposit bond of $43.75.