Horrible Experience Applying
May 21, 2026 - Review from Apartments.com
I toured a one-bedroom apartment in early April, applied on April 11th, and was approved on April 15th for a May 20th move-in. What should have been a straightforward process turned into weeks of frustration due to poor communication, lack of transparency, and disorganization.
When I submitted my application on Friday, April 11th, Danielle never informed me that I only had three days to complete the application requirements in order to remain eligible for approval. By Monday morning, while I was ...
at work, she was urgently requesting paperwork from both my employer and my veterinarian’s office — both of which have limited or no weekend hours. After unnecessary back-and-forth, she reluctantly agreed to continue processing my application if I could provide everything by Tuesday. Looking back, that should have been my first warning sign.
After being approved, I emailed Danielle multiple times over the following weeks asking when my lease would be generated so I could review it and begin setting up electricity and renters insurance. I did not receive a response until just three days before my lease start date.
I then submitted my electricity and renters insurance information, only to receive an automated email stating Danielle was out of town until after my move-in date. Michele then informed me that the documents I submitted were incorrect and additional paperwork was required. When I asked for clarification, I was simply told to “refer to the welcome packet.” Unfortunately, my welcome packet was missing one of the three pages that explained exactly what documentation they needed. Despite both Danielle and Michele having access to the missing information the entire time, nobody sent it to me until the day before my lease was supposed to begin — after I had already been requesting it for over a month.
Because of this, I had to leave work early and spend hours contacting both the energy company and my renters insurance provider trying to correct paperwork issues. One thing that stood out as particularly odd was that they required my renters insurance deductible amount. Even my insurance agent commented that he had never heard of a landlord requiring that information. When I asked Michele why it was necessary, I was simply told they “needed it to approve” me.
I also found it concerning that the lease process was only partially online. Instead of allowing prospective tenants to fully review and sign the lease digitally at their own pace, they required certain porti
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Property Manager Responded
May 27, 2026
Hello, Taylor. We’re sorry that the application process did not meet your expectations, and we appreciate you taking the time to share your experience. Your feedback helps us determine areas where we can improve. While we understand your frustration with certain requirements, we apply the same standards to all applicants in accordance with fair housing guidelines. Clear and consistent communication is important to us, and we regret that your experience did not reflect that commitment. Should you decide to move forward in the future, our team would be happy to assist. Thank you again for your feedback, and we wish you all the best.
Max of 2. Only one nonrefundable fee for 1 or 2 pets of $300 due at move-in. Only one fee for 1 or 2 pets of $20 a month. Two pet limit, full-grown maximum weight of 75 lbs. for each pet. Dogs and cats are most welcome.