POOR MAINTENANCE
July 23, 2024 - Review from Apartments.com
On June 1st have had water damage due to the unit above me hot water heater overflowed down into my apartment per my son. I was at work at the time so I submitted a work order. The office opened up at 10am (June 2) and I was looking for the office manager/maintenance to re-enter my apartment to assess the damages more and to extract the water out of my bedroom but no one came. I had to go see them after water had been soaking through my carpet for hours and the smell was awful. The lack of ...
communication and staff members being so unconcerned about the tenants living conditions bothered me in which I did express my issues. I can only speak for myself but I am a tenant that lives on the property and has never been a problem tenant and I pay my rent on time every month. So when there is an issue as such I would like it to be handled in a timely manner. After speaking with the staff in the office about extracting the water/smell from my carpet and repairs, she sent someone out to take care of the carpet.
On June 5th a contracted company came out to my apartment to do repairs. Mind you that water soaked the insulation of my ceiling down into my bedroom. They left the wet smelly insulation in my ceiling and packed up the ceiling by covering up the water stains. They did not complete the work, so they were supposed to return June 12th but did not show that day. So on June 26th I reaching out after trying to be patient due to Huntsville utilities working on site with water issues to get information on my repairs and I am given a date for repairs on July 1st. July 1st comes and the company still doesn't show up. I go back to the office and tell the staff again the issues I have and that the mold issue definitely needs to be resolved. It is not safe for myself and son to be in the apartment with the mold and the smell was lingered in my apartment. July 5th comes and the contracted company does the same cover up repairs. I did inform the staff that I would be looking for a new place and wanted to be released for my lease. Now this is where it doesn't make sense, in order for me to be released from my lease is that I pay Fern Parc 2 months’ rent and give a 60-day notice. Why would I pay when Fern Parc did not make my living conditions livable? I have a strong musty scent in my apartment with the mold growing in my bathroom. I hate I'm at this point but I would have liked for the staff/owners resolved the issues at hand.
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Property Manager Responded
August 7, 2024
We're truly sorry to hear about the issues you've experienced. Your comfort and satisfaction are our top priorities, and we regret that we fell short in this instance. We understand your frustration regarding the maintenance and communication issues you've described. We're taking your feedback seriously and will use it to improve our services. We encourage you to reach out to us directly so we can discuss your concerns further and work towards a resolution. Thank you for bringing this to our attention.
Max of 2. We know how much you love your furry friends, and we love them too! One-time non-refundable fee: $350 (1 pet), $500 (2 pets) Monthly pet rent $20 per pet. Max 2 pets per home. All pets must have proof of up-to-date vaccinations. Residents are req...