They will ignore your attempts to communicate with them
September 12, 2026 - Review from Apartments.com
My biggest issue with this property has been the lack of communication from the leasing office. I have been trying to complete a lease transfer/sublease, and getting a response from management has been extremely difficult. Calls frequently go unanswered, and emails and messages have gone unanswered as well.
I found a qualified person who wanted to take over my apartment, and her screening/application was submitted. We were told that the screening should have been completed, but days later it was ...
still showing as pending. She has a firm move-in deadline and is a student who needs stable housing, so the delay has put both of us in a very stressful situation.
I called the office directly and was told that she could not receive the keys or move into the apartment until the screening was completed, which I understand from a safety and policy standpoint. The frustrating part is that there has been very little communication or transparency about what is causing the delay or when it will actually be resolved.
This is not the first time I’ve had difficulty getting a response from this office. When something is time-sensitive, repeatedly calling, emailing, and messaging without receiving a response makes an already stressful situation much worse.
I understand that screenings take time and that management has policies they have to follow. My concern is the lack of communication and follow-through. If an application or lease transfer is delayed, residents should be able to get a clear explanation and a reasonable timeframe rather than being left repeatedly trying to reach someone.
I would strongly recommend improving communication with residents and providing a reliable way to get timely answers, especially when lease transfers and housing deadlines are involved.
I should also mention that they seem to be picking and choosing who to pick up for. I’ve called from my number and left messages and even emails for 3 months and not a single one of them had called my number. I have to use my moms or someone else’s phone to get them to pick up and resolve my issues. My emails and messages remain un-answered
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Max of 2.