HORRIBLE experience
February 8, 2020 - Review from Apartments.com
1. When I was moving into my parking I parked my car in the back as I was going in and out of the moving truck when I came out my personal vehicle was towed and had to drive to Hayward in Traffic and pay $533 plus additional charge if I went the next day, I called the apartment Mng, “there’s nothing we can do” ?!!!!!!!!
2. I started parking my car on the street parking as I have 2 vehicles- I received ticket for $75, to my SURPRISE when am ready to leave for work my car has been BROKEN into ...
TWICE (2) both times I have payed $315 for each window. Plus had to throw away my babies car seats as they were filled with glass. (Nothing was taken out of my car, just broken window each time)I contacted Management to pay additional for an extra parking spot as I explained the situation, I’ve been on their waiting list for 7 months now.
3. LOUD neighbors upstairs! 3am we are woken up by headboard noise and old mattress springs, extra curricular activities happening at that time, now I only have 2 hours before I go to work, while I HEAR EVERYTHING! thin walls! Upstairs couple screaming at their child, weights been thrown on the floor, jumping.
4. Roaches roaches! We did NOT stop complaining until they solved this problem, I don’t care if they’re tiny, cleanliness and safety is my family’s priority.
5. Washers are always out of order! PLEASE keep up with their maintenance and do your property walk, you will notice washers keep adding up to the out of order list!
6. When you sign your contract it states a “quiet” by the apartment contractors (landscaping noise, etc) NOT valid! It’s 7am (off day, trying to sleep) and I hear the blowers, painters with their loud music, again thin walls and windows. I can hear full conversations going on inside laundry room when am inside my apartment.
7. I was overpaying my monthly rent as stated a different amount on my contract until I found out and they NEVER said anything about keeping the extra money. It’s upsetting to have two DISHONEST Managers running this apartment complex.
8. HOW MANY TIMES do we have to have the water SHUTOFF a MONTH?! It’s always a PLUMBING issue, at least once a month on Monday’s the apartments are working on plumbing, every month?! This is NOT okay! Monday’s 8a-4pm NO water.
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