Setting up a tour appointment was difficult and confusing. I called several times about a week before I wanted to see the complex and never got to spoke to a real person, and eventually had to make an appointment through their automated system that gave me a time and took my name, but didn't let me leave any contact information. I received no follow up leading up to the tour but still decided to show up for the time slot. I arrived 30 min early and they had their 'out of office until X time' sign
...so it seemed like someone would eventually arrive in time for my tour. While waiting, another couple walked up and let me know they had a time slot an hour before me and they were still waiting. While we stood outside the door we could hear a family screaming and playing loud music so it seems like the walls/doors are a bit thin. When my time slot arrived, no one from the leasing office had showed up so I drove home. About an hour later I get a call from the leasing office, I explained that no one is there and she apologized and said that they had 'stepped out for a few minutes'. She offered to reschedule and I declined. Perhaps it was an off day for them but if I was a tenant there and had an issue where I needed to talk to someone in the office over the phone or in person I don't like the fact that I couldn't get in contact with someone for the better part of a week.
Max of 2.