Extremely Disappointing Application and Communication Experience
August 18, 2026 - Review from Apartments.com
Our experience applying at Gateway at Gaithersburg was extremely disappointing, primarily because of the communication and handling of the application process.
My parents' application remained in process for over two weeks, and responses from the leasing office were often very slow. Despite those delays, when additional documentation was requested from us, we were sometimes given only 15–20 minutes to provide it.
On one occasion, I was given a 9:00 AM deadline to submit identification and sent ...
the requested email at 8:52 AM. I was later told it had not been received and was again given a very short timeframe to provide additional documentation.
The application was ultimately cancelled, with the delay attributed to the applicants not providing documents in a timely manner. That was particularly frustrating because we made every effort to respond promptly throughout the process.
I fully understand that apartment communities have identification, screening, and privacy requirements. My concern is not that Gateway has these policies, but with how the process and expectations were communicated and managed.
We toured several apartment communities in the Gaithersburg area during our search, and unfortunately our experience with Gateway stood out for the wrong reasons. Communication, responsiveness, and customer service are very important to us, especially when deciding where family members will live.
Based on our application and touring experience, I could not recommend Gateway at Gaithersburg.
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Property Manager Responded
August 19, 2026
Hi, thank you for sharing this detailed feedback about your application experience. We're sorry to hear the communication and timelines during the process left you frustrated, and we understand how important clear expectations are for a decision like this. We'd like to learn more about what happened, so please reach out to our office directly so our team can look into this.
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