Boy, how places have changed since 2020, huh? Prices have gone up for so many things, but quality and service have not. Judging by the number of 'We want your feedback!' surveys I now get for EVERYTHING, you'd think they care. Right.
Anyway, I lived here for years, a few units. All good. But my move out situation for the last unit was stressful due to the office being confused and / or unclear on what the heck is going on or what I owe and why.
Our day to vacate was curiously a week after our
...original end date. Was told that was because I was interested in transferring to different unit.
No, it wasn't.
Yes sir, it was.
No, it wasn't.
Oh, you're right. I didn't realize _______ changed that notice. I was on vacation.
Why was our day to vacate a week after our lease end date? Who knows. Still unclear. So I planned to stay until my day to vacate (roommate already moved out). Little did I know at the time that last week I'd be charged month to month rate (which in turn negated the day to vacate, since I could have stayed even longer under month to month rate). Just so unclear.
Which brings me to our final bill. The statement was confusing and unclear. I inquired about it since I wanted to figure out what charges to split with my roommate, and the reply I received had a strong "don't dispute this, it's correct" tone. I asked twice for clarification on some mysterious, unlabeled balance, and it was ignored.
My final email to them let them know, again, I am not disputing anything. I just want clarification and how irritating this has been.
Their reply? "You may dispute any charges you wish".
I mean, what the heck? What in the actual heck is going on in there?
Listen, I get it. Many are stressed right now. I imagine these ladies at the office hear it all. But this was all handled so poorly.
I also get there are 3 sides to every story. Maybe you think I might be the one who's nuts and leaving things out. I'm not. I've got all the emails to show for it.
Perhaps by the time you arrive, this property management will have changed (again) to another owner. With new staff and a stronger grasp on operations. But as of 05/12/22, this place is kind of a mess.
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