Termite & bad communication
May 20, 2026 - Review from Apartments.com
Hall Street Flats is definitely not a place I would recommend. I’ve only been living here for about 2 and a half months, and the experience has been disappointing since before move-in.
There was a major lack of communication and preparedness from the beginning. I originally had a scheduled move-in date, but was later asked to postpone my move-in by 4 days because my unit supposedly was not ready. Even after the delay, when I arrived to pick up my keys, the apartment was still not move-in ready. ...
The unit was filthy and had visible damage from the ice storm the week prior.
Things only got worse from there. On Wednesday, April 29, I discovered a large pile of termites in the apartment and immediately reported it to the office. I was then told they could not treat the issue until the following Tuesday. Since then, pest control has been coming weekly, yet I am now continuing to deal with ants as well.
The situation has become so uncomfortable that I haven’t even been able to sleep in my own bed peacefully because I’m constantly worried about the bugs and ongoing pest issues. It’s honestly concerning that management considers this a habitable living environment.
I have tried working with management to find a reasonable solution. I requested to break my lease without penalty due to the ongoing pest issues and living conditions, but they refused. I also requested a unit transfer and was denied again. I even asked for some form of credit or accommodation for the inconvenience, and that was refused as well.
Overall, the lack of urgency, communication, and accountability has made this an extremely frustrating experience, especially considering I’ve only been here a short amount of time.
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Property Manager Responded
May 23, 2026
We are so sorry we did not meet your expectations. We’d love to make this situation right and provide a solution that will result in a more positive experience. We hope to hear from you soon.
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