Find Another Place to Rent
June 25, 2025 - Review from Apartments.com
I have good and bad things to say about Hampton Farms.
The maintenance staff is amazing and gets things done quickly.
Now the bad. When I moved in, the apartment hadn’t been cleaned and smelled like smoke. When I asked to switch units, they said I’d have to pay thousands to break the lease. Only after I threatened to leave entirely did they let me move. If you rent here, make sure to see (and smell) the unit first. The new unit was still musty but better, so I stayed quiet.
They spent a lot of ...
time and money on the clubhouse, which was always empty except for staff. It felt like they prioritized their workspace over fixing real issues. It was also loud during construction, and we couldn’t use the pool that summer—though there is another pool on-site.
In winter, they didn’t clear snow or ice from the parking lot. It stayed icy for weeks, and I slipped multiple times.
The worst issue is the stairs to upper floors. They’re falling apart. A friend had one break under her. Check them out during your tour. Again, more money went to the clubhouse than resident safety.
The dumpsters are another problem. Trash is often left on the ground, and in summer it smells awful and attracts flies. No one showed me how to use them or where they were, which might explain the mess.
The staff is friendly—until money is involved. They didn’t tell me I needed to sign a 60-day notice to leave, even though I was in the office the day it was due. I ended up paying two months’ rent for nothing. Read your lease carefully—they’ll use it against you.
For what you pay, you might as well live somewhere newer on the KY side of the river.
Read More
Property Manager Responded
June 26, 2025
Hi there, thank you for your honest and detailed feedback. We’re truly glad to hear our maintenance team made a positive impression, and we appreciate you highlighting both the good and opportunity areas. We’re sorry to hear about the condition of your initial home and the frustrations around your move-in experience. That’s not the standard we aim for, and we understand how disappointing that must have been. We also regret the inconvenience caused by construction and amenity access during your stay. Major property improvements are currently underway, including the replacement of stairs, stair risers, retaining walls, and more. While the Phase I pool was temporarily closed during clubhouse renovations, our Phase II pool remained open for resident use. We’ve also taken steps to improve waste management: our pest control partner now treats the areas around the trash compactors regularly, and we provide a property map at move-in that shows all compactor locations. Your feedback helps us ...
grow, and we’re committed to making Hampton Farms a better place to live. If you’d like to discuss anything further, please don’t hesitate to reach out to our team directly. Sincerely, The Hampton Farms Management Team
Max of 2. | Restrictions: None.