The staff at the Hanover are great! Sean and the other staffers in the office are super welcoming and easy to chat with. The amenity spaces are lovely to walk through and feel very welcoming when arriving at the building.
The reason for docking the Hanover a star is that there are a handfull of issues with the building that occur regularly and I don't think will be fixed in the future.
1) The pool access door regularly is not closed properly by tenants as they leave or enter the building and this
...creates a noisy continuous beep until the door is properly closed. Tenants that walk out of the building can't really hear it, but those that have units on the hallway with the siren can back me up and say we hate this door. Please, please, please, fix it!
2) The walls and floors are pretty thin. I can hear water moving through the plumbing from upper floors, tenants walking around above me, and dogs in the adjacent units or across the hall.
3) The build quality of the place is kinda shoddy when you really look at the units. After being in my unit for 6 months, I've really noticed some headscratching, low-quality things when it comes to how the unit is constructed (floors, drywall, paint, electrical, etc.)
4) The mail room is a nice feature, but the mail carriers regularly don't log deliveries in the systems, so you may have to manually request a code to access the mail room. Not the worst thing, as the system is quick to provide a new code to enter, but it is a bit annoying. I've had a few packages never be delivered to the building or to the mail room, despite the order tracking saying it was delivered. Not sure if that was a package thief in the building or mail carrier not being able to access the building so it was left outside and stolen.
5) The recycling/trash room on the first floor is a terrible time. I can only remember 1 time when I've opened the door and the room hasn't be overwhelmingly full of stuff. I really wish they would have done something to allow us to actually throw out our recycling into a chute or larger openings in the walls.
6) Parking in the garage can be a bit of a hassle if people that don't have parking passes sneak into the garage when there are rain/snow days.
Max of 2.