DO NOT MOVE IN HERE
July 3, 2025 - Review from Apartments.com
Management is horribly unprofessional, wore a blanket during the tour and slept-walk through it as if we woke her up from a nap. Ghosted us after getting our deposit, had us drive hours for appointments only to never show up, and they never answer the phone or return calls during business hours. They were supposed to video call us for a tour after one appointment where we drove to see the place in person only to get turned away after a two hour drives but they didn't call us at all. We had to ...
reach out multiple times. As a result of their delay, we had to reschedule our movers and cleaners at great personal cost. No one on their team even had a floor plan filed for our townhouse and couldn't tell us what was included. Mind you other people already lived here and they were planning to rent it again but hadn't bothered even looking at it. When we did the move in inspection, we noted multiple issues including trash left under the sink, the bathrooms being half cleaned, and spots were things were painted over instead of repaired. To top it all off, the upstairs toilet had not worked since move in. It's one of several maintenance issues we had to alert them to on the FIRST DAY. The maintenance crew however is great and typically only take a day for turnaround time. My issue is, less than a month in, we shouldn't be having so many issues. The entire upstairs bathroom flooded and as a temporarily disabled person, it almost caused further injury. After half a dozen calls, maintenance pulled out an entire Playstation controller from the previous tenant that should have been found before move-in or even during the initial visits. The whole place is a huge liability and we regret moving in. When we tried to call the office to request a new toilet, no one answered. Ever. In the middle of a work day. When we initially brought the above issues to their attention, they accused me of being jealous and told my boyfriend they were happily married -- umm okay. Not only irrelevant but also overly familiar when our issues are related to the work -- or lack thereof they do. Do not move here or any other Morgan properties.
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Property Manager Responded
October 24, 2025
Thank you for sharing your experience at High Acres Apartments & Townhomes. We understand your frustration, and we truly value your feedback.
We're concerned to hear about the issues you've encountered, from the initial tour to the maintenance concerns in your townhouse. It's disheartening to learn that the condition of the unit upon move-in, with issues like the trash under the sink and the malfunctioning toilet, did not meet your expectations or our standards. We are also sorry to hear that your upstairs bathroom flooded and that you experienced issues when contacting the office.
We appreciate you highlighting the responsiveness of the maintenance crew. However, it's clear that we need to address the other concerns you've raised. We strive to provide a professional and helpful experience for all our residents and apologize that you encountered unprofessionalism and delays.
We'd like to gather more details about your specific situation to better understand what occurred and how we ...
can work towards a resolution. Please contact us at [email] so that we can discuss this further.
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