The living conditions in The Park at Highgate Apartments are deplorable. I moved into an apartment with a 7 month lease and it was the worst experience of my life. I was without working air conditioning for a total of 12 weeks. And because I had to keep the AC fan running non-stop to keep the apartment from reaching 90 degrees, I paid $200-400 electric bills for 3 months. The windows and sliding glass door have no screens on them either. Between the broken AC, the roach infestation, and the
...disgusting water backing up into the sink, it was impossible to use the kitchen. The dishwasher wasn't even secured under the counter so it moved around. Roaches were everywhere—in the microwave, inside the oven, in the beds, the sofa... And my apartment always smelled like weed from the neighbors. Every time it rained, water ran down the wall. There was mildew and cracks in the ceiling where the leak was. I submitted numerous work orders for issues in the apartment and they would mark them complete when they were never addressed. The only issue addressed was the AC, but every time I called or submitted a work order, it would be weeks before the AC company would finally show up and put a bandaid on the problem, only for it to stop working again 2-3 weeks later (I don't blame the maintenence crew for this). I was told by a neighbor that the people who lived in my unit before me moved out after 2 weeks because the roaches were so bad. I finally moved out with a month and a half left on my lease. I emailed the CEO of Operations who had the property manager call me. Shandra verbally assured me that I would be released from the remainder of the lease (1 1/2 months) with no money owed and that my deposit would be returned. My rent account is still being charged and no one will reply to my emails asking for confirmation of our conversation in writing. When I moved out, I had to throw out my sofa, beds, clothes, and expensive bags. The Park at Highgate was horrible for my mental health and has cost me A LOT of money to replace things I had no choice but to trash. Do not move in here, even if it's only temporary. It's been a nightmare.
