I had high hopes for this apartment complex, given its excellent facilities and building structure. However, the entire approval process turned out to be an absolute nightmare due to the incompetence and disorganization of the staff and the manager.
1. After enduring two weeks of chaos, being tossed from one consultant to another, and facing delays where I had to wait for document approvals because "my approval manager fell ill," I reached the pinnacle of frustration.
2. The return of our 2nd
...leasing consultant, who requested the reloading of all statements several times, was far from smooth. Astonishingly, they only considered only a fraction of my income (apparently, it was too much trouble for them to review statements thoroughly and see 2nd part of my income), leading to an outright rejection without any attempt to find a solution.
3. Alright, I pointed out the oversight, and we reapplied. To his credit, our leasing onsultant swiftly resolved the issues ( sending me three assurances that we were APPROVED (that he received from his manager), and everything was in order. However, the following three days brought to silence, and as I anticipated the lease, when we talked about the discounts he unexpectedly informed me that we were CONDITIONALLY APPROVED and needed to pay a deposit FOUR TIMES HIGHER (again, after 3 times when he said that we were APPROVED and 3 days of silence, wtf??). This, to me, was the epitome of manipulation, unprofessionalism, and sheer incompetence on the part of this building's management.
f you state one deposit amount and change it days after approval, it's a manipulative and dishonest strategy, and seems like the management of Onni using this strategy.
Ultimately, they wasted almost three weeks of our time, consistently and multiple times demonstrating unprofessionalism and disorganization.
We decided to send them packing and explore another building where we received approval in 1 week without any troubles and unprofessionalism it.
Moreover, as I later discovered from genuine owner reviews, my suspicions were not unfounded. The management consistently handles tenant issues poorly and engages in shady practices. I am determined to ensure that this manager faces accountability for their actions.
P.S. It seems like the manager of our leasing consultant has to train his management and resolving issues skills, it's your job, buddy. Dislike
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