Has Gone Down the Dumps
August 27, 2025 - Review from Apartments.com
Lived here since 2023. Started doing renovations to increase the attractiveness of the building but used shortcuts wherever possible. The hallway renovations were completed last year with lazy painting, cream colored carpet already smeared with who knows what types of liquids, and previous wood replaced with stickers.
The management recently declined to renew any leases in 2025 for the plan to renovate everything, essentially forcing all tenants out from non-renovated apartments. They then did ...
very mediocre renovations (picture inexpensive appliances, spray painting the walls now easily chipping, and applying thin vinyl wood throughout the whole apartment making noise crossing floors even louder).
They then offered for tenants to move to newly renovated units but requiring to pay an additional $300-400 on rent per month for the same square footage and amenities.
Recently moved to a new unit in the building only to find out that they in fact did NOT renovate my old unit, and a new tenant moved into to my old place less than 3 weeks from when I moved out. This represents the constant frustration of working with the leasing office.
It seems that the new renovations have not been bringing as many new tenants as desired as they are now decreasing the unit prices significantly- almost to the same prices as I was previously paying last year meanwhile the old tenants are still paying a hefty fee.
In terms of the building in itself, things have been getting worse slowly. Elevators breaking every month, gym AC breaking periodically, broken gym equipment, parking tags on the first floor never having worked, and new electronic locks that requires batteries and may leave you stranded or paying an extra fee to have it exchanged outside business hours.
Have been noticing more and more pests, substantially more than when I first moved in. Also noticed somebody sleeping in one of the storage closets in the hallways in the early mornings. Called the "in-house" security with no response nor any resolution of the matter. Overall, would not recommend moving here. Like every other business, it's all about cutting costs and making more and more money from the loyal tenants.
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Property Manager Responded
September 5, 2025
Thank you for sharing your feedback. We sincerely apologize for the frustrations you’ve experienced. As the new management team at Instrata Upper Kirby, we are working diligently to recognize and address the concerns brought to us, including renovations, maintenance, and resident services.
We know your experience has not reflected the standards we are striving for, and your feedback is invaluable in helping us improve. We would greatly appreciate the chance to connect with you directly to discuss your concerns and work toward a resolution.
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