Problem with charges
July 23, 2021 - Review from Apartments.com
-Be careful signing here. I'm not sure if it is miscommunication between the office staff or just not making people aware of things but I have had a problem with being charged extra fees.
-For example, I wasn't told until my move-in day (June 15th) that I needed to have the electricity set up with the city of Austin before I could move-in. Luckily, I was able to set up my utility account that day (June 15th) but it wouldn't switch over to my name until the next day (June 16th). I let the office ...
staff know this and they made it seem like it would be fine and did not tell me that if I chose to move-in that day that I would be charged an additional $55.00 every day that it wasn't in my name (even when I asked if it would be a problem - see attached). Also, my utilities on that statement were only $24 for 15 days of utilities, so I was charged more than double ($55) for one day of not having the utilities in my name.
-It seems odd that you can't move-in without having electricity set up, but they allowed me to move-in knowing that the utilities wouldn't transfer until the next day. So if I was allowed to move-in then that means that utilities were set up correctly, right So why was I charged this fee for not having it set up correctly I guess I assumed that since they didn't say anything when I came to move-in that I wouldn't be charged for the one day of not having utilities set up. If I would've known, I would've just waited another day. It seems like a "Gotcha" ploy, which worries me that there are more to come.
-The most frustrating part was trying to get this situation figured out. I emailed first to see how to get this fixed. No response. I called on Monday and was told I would be called back with an answer. No response. I called Wednesday and was told I would be called back with an answer. No response. So I called Friday and was able to speak with the office manager, Susy, and was told that their regional, Sean, said that it was in the lease agreement that I signed and there is nothing they can do.
-The leasing staff seems nice and they usually answer the phone when I call, but I'm now just worried about more problems coming up and not being able to get them solved.
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