Older Appliances and Lackluster Pest Control
July 27, 2023 - Review from Apartments.com
Let me start with the good and then cover the bad. First, the management team does a good job of engagement activities throughout the month. Secondly, this is a great location close to shopping and restaurants. Overall, the community is nice, the neighbors are quiet, and the property clean and well managed. The bad is that the appliances are aged and need to be replaced. The washer (top loaders) is constantly plagued with mold, the dryers have cracks in the lent trap that catch and destroy ...
clothing, and the dish washers perform poorly. Placing a maintenance ticket will get a response but rarely ever fix the root cause of the issue. For the monthly rental amount, I expect better. Lastly, some units are older than others. Pest control will come out upon request but the chemical treatment they use is ineffective against spiders, ants, and other insects. We purchase Ortho and spray ourselves to help alleviate the issue, but the issue remains. Again, for the monthly rental amount, I expect better.
I think and believe you will too that you may find better accommodations elsewhere.
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Property Manager Responded
August 7, 2023
Thank you for sharing your feedback, Colin. We're glad to hear that you enjoy the community engagement activities and the convenient location of Jefferson Somerset Park. However, we're disappointed to hear that you have experienced issues with the appliances and pest control in your unit. We appreciate you bringing this to our attention and we will make sure to address these concerns with our maintenance team. We aim to provide our residents with top-notch amenities and features, and we apologize for any inconvenience you have experienced. If there is anything else we can do to improve your living experience, please do not hesitate to reach out to us directly at somersetmgr@jagmgt.com. Thank you for being a valued resident of our community.
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