Renters, beware!
October 15, 2024 - Review from Apartments.com
I don’t even know where to start. This apartment has been a nightmare. First, we had a water heater leak that lasted for months, not once, but twice! Turns out the boiler was leaking into our downstairs neighbor’s apartment, and somehow, it felt like management was trying to pin it on us.
The first leak happened in September 2023. They left a bucket to catch the water and kept the boiler door wide open, right by our cramped hallway. Maintenance tore up the AC vent and left it open for months. ...
They said to keep the bucket there until they found a fix. Well, they never came back, so we assumed it wasn’t an issue anymore. We didn't know it was leaking until our neighbor reported it. But it became our problem, and it went on until winter. Once we stopped using the AC, the leaks stopped.
Fast forward to August 2024, the leak returned. Same bucket, same mess. We called the office, and they sent a guy who just looked at the boiler and said they’d be back. We had multiple maintenance people come through with the same excuse. We emptied that bucket ourselves every day.
One call stands out—I was polite but frustrated, and the woman on the phone told me to call emergency maintenance if it was “such a big deal.” We waited until Monday, but no one came. A week later, a contractor arrived and did a half-done job.
That was just the big issue. The carpet always smelled like dog urine, the balcony felt like it would collapse, and the walls were so thin we could hear every conversation from the neighbors. The laundry room had only two washers and dryers for the whole building, and broken carports left cars exposed for months. Sure, they updated the outdoor areas, but they shut down one of the pools, and the other was always under repair.
To make it worse, we lived right next to a shady hotel, and people’s cars were constantly broken into. Security? Barely around, never doing anything but driving through.
We finally moved out, and now they want to charge us for damages we didn’t cause. After everything, you’d think they’d cut us some slack. We just wanted a safe, clean place to live, but we never got that.
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