Roaches, Bad Management, Delayed Refund Deposit
July 16, 2025 - Review from Apartments.com
I moved into Lakeshore at Altamonte Springs on February 1, 2025, and while my leasing experience with Liz was great, the rest of my time there was extremely disappointing. I was forced to move out on May 31st due to an ongoing roach infestation that management failed to properly address. Roaches were coming through the vents, wall sockets, and infesting the kitchen, making the apartment unlivable. Despite bringing this issue to the office multiple times, the Community Manager claimed there was ...
“nothing she could do.” She claims she tried to fire Massey (the pest control company), but instead they just assigned a new technician.
During one visit, the technician actually recommended I put boric acid inside the walls myself, which is completely unprofessional. The front office knew the issue was coming from my upstairs neighbors, and even admitted that my BUILDING was “one of the bad ones.” Still, I was forced to pay a two-month lease termination fee just to escape that unhealthy environment.
To make matters worse, it’s now July, and the process of receiving my deposit refund was just as frustrating. My final move out statement was completed on June 3rd, and I had to reach out to the front office myself on June 25th to ask about my deposit refund. The manager, Meggan, told me she’d contact her Regional for approval and that I’d receive an email within 5 business days to choose my refund method — that email never came. When I called the office again on July 3rd, Meggan initially rushed me off the phone, saying she’d follow up with accounts payable. An hour later, she called back saying accounting had “just” approved my refund and she again promised I’d get that refund method selection email in 5 business days. At that point, I escalated the issue to the Regional Manager, who assured me that accounting had confirmed I would receive an email to select my refund method and even provided the specific email address it would be coming from. Instead, a physical check showed up in the mail on July 15, but the check was dated for July 7th, with no notice or tracking information. So not only was communication poor — it was also inaccurate and misleading.
The lack of urgency, inconsistent information, and overall dismissive attitude from the management team — especially Meggan — made an already frustrating situation even worse. I WOULD NOT RECOMMEND this apartment complex to anyone.
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Property Manager Responded
July 23, 2025
We do apologize that it took so long for the refund to be sent to you. Not only myself but my RPM had been reaching out to AP about the delay. I never intended for you to feel like you were being rushed off the phone, that would never be my intention. I am relieved to hear that you have received the refund due to you. As far as the pest control issues, we have spoken with the tech not to suggest such items even if they feel it is a common practice.
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