WORST EXPERIENCE! DON'T MOVE HERE!
July 20, 2022 - Review from Apartments.com
DO NOT MOVE HERE!!! I would give this place ZERO STARS if I could. Not only did my air go out FIVE times in the MIDDLE OF THE SUMMER, but I also experienced the WORST customer service in my life. I documented everything and ended up getting to FOUR PAGES of issues. Below are the main points:
1. As I said, my air conditioning went out FIVE TIMES in the middle of the summer. Often it took DAYS to fix.
2. Issues with my payment portal - I set everything up in the portal, including my payment ...
information, and enrolled in automatic payment before I even got the keys to my apartment. About a month later, I looked at my portal and noticed that rent had never been paid, I had numerous late fees, and my account was now locked. I got NO WARNING about this. The leasing office told me to get a money order, and then they told me they did not accept money orders. 3 months later, my account was still locked. This time though, I had Covid, and we were at the peak of the pandemic. I called the office 6 DAYS IN A ROW, LEFT MESSAGES AND EMAILS, AND NO ONE RESPONDED BACK. I finally got ahold of someone, and her response was, "well, next time, just come in the office in person instead of calling" I HAD COVID!!!
3. The lack of customer service was truly astonishing. I wasted so much time calling and emailing 5-6 days in a row and getting no response. I finally got ahold of the manager and presented my 4-page document of issues since I had moved in. She said they could potentially give me a Visa gift card. She just needed approval from her manager. I waited MONTHS for this. I followed up SEVEN TIMES on this (sometimes in person) and heard nothing but excuses. On my 8th time following up, I found out a new management company had taken over, and the people I had talked to before were no longer there. The new leasing manager said she couldn't do anything because I was moving out. So basically, what happened is that the old leasing manager was stalling, knowing good and well that she was about to be moved to another property, and the new management company just said not my problem.
In the middle of all my issues, they raised my rent by $300/month at my renewal, and I moved out. This property should be ASHAMED of how they treated their tenants. Unbelievable.
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Property Manager Responded
July 22, 2022
We're sorry this was your experience with previous management, Kerri. We're aware our new team went over your list of concerns and you were able to confirm these were addressed prior to our takeover. Should you have any questions regarding your move out, please feel free to reach out to our leasing office. We wish you the best in your new home.
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