Dangerous, Disorganized, and Unprofessional
May 9, 2025 - Review from Apartments.com
Living at Legacy at Crystal Lake has been one of the most frustrating experiences I’ve had with any apartment. The management is completely incompetent and clearly has no understanding of their own leasing software. Every interaction feels like a guessing game, and they regularly provide conflicting or inaccurate information about payments, lease terms, and maintenance requests.
Maintenance is no better, this place is a textbook landlord special. Repairs are done as cheaply and quickly as ...
possible, often with visible shortcuts. Don’t expect lasting fixes or quality work; you’ll get duct tape solutions to long-term problems. We were also told our A/C filter would be replaced, but no one ever came. The filter became so clogged that it eventually pulled out of its track, restricting airflow and putting strain on the system.
Communication from the head office is atrocious. A recent incident highlights this perfectly: they scheduled pressure washing for the curbs and breezeways and put out signs requiring certain spots to be cleared by 8 a.m., but only did this for half the affected spaces the day before. The next morning, they added new signs in areas where residents had already parked, thinking they were safe. Then, without warning, they towed vehicles from those spots. Many residents had no idea this was happening and were forced to pay out of pocket to retrieve their cars. If management had communicated like any professionally run property should, these tows, and the expense for those who were towed, could have easily been avoided.
Worse still are the fire safety issues. Our dryer vent has never been cleaned, and as a result, it takes 2–3 cycles to fully dry clothes. That’s not only an inconvenience, it’s a fire hazard. On top of that, our fire extinguisher expired just one month into our lease. We informed the office and were told it would be replaced, but it never was. Even after they entered our apartment for the annual fire code inspection and recognized the expired extinguisher, they still did not come to replace it. This is not just negligence, it’s a direct violation of tenant safety. Finally, our fire alarm was painted over. Not just the wall around it, the alarm, including the front face where it clearly says “Do Not Paint”. This isn’t just lazy, it’s a serious violation of fire code and could stop functionality in an emergency.
Legacy at Crystal Lake is a masterclass in how not to run an apartment community. Do yourself a favor and look elsewhere.
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Property Manager Responded
May 16, 2025
Cory, thank you for reaching out to share your concerns. We’re sorry to hear about your frustration during our recent pressure washing project.
Please know that we made multiple efforts to inform all residents ahead of time, including advance notices via email, door postings, and clearly visible signage around the property. Unfortunately, your vehicle was not moved despite these notifications, which limited our ability to complete the work in that area fully.
We always strive to provide the highest level of service while minimizing inconvenience to our residents. Clear communication and cooperation are key to successful community-wide projects, and we truly appreciate your understanding in situations like this.
Regarding your A/C filter, we complete bi annual filter changes. Residents are encouraged to replace the filters monthly. You are able to pick one up at the office or if you are unable to do so, you are welcome to place a work order and a member of the service team is happy to ...
take care of it for you.
If you have any remaining concerns or would like to discuss anything further, we’re more than happy to speak with you directly.
Sincerely,
Rose
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