The price does not match the quality
November 8, 2021 - Review from Apartments.com
For the price that Lerner charges, I’ve never once felt this company cared about the quality of the amenities, the care of the residents, or quality service. Since living here, I’ve had numerous problems. From being told “no” when asked to skip a payment during the government shutdown in 2018, having a gun pulled on me by a fellow resident, my bike being stolen from inside my apartment complex, the smell of weed in the hallways, paying for amenities we were not allowed to use during the Covid ...
pandemic, having my medicine delivery denied when I asked the front office to accept it because the delivery man comes when I’m working and cannot get into the building to leave it at my door, to missing one payment and asking to get my late fee waived and being denied. That doesn’t necessarily sound like home to me. This is by far the worst experience I’ve had with a company ever.
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Property Manager Responded
November 10, 2021
Hi Durell,
We really appreciate you taking the time to leave a review and for sharing your feedback with us! Our team at Lerner Windmill Parc is committed to providing the best in community living in the area and we sincerely apologize if you feel that we have not met that standard for you. Honestly, we are at a loss! The concerns that you have described in your commentary were addressed and resolved a long while ago. You have recently renewed your lease and transferred within the community, yet you express how unhappy you are. I'm sure you can understand our confusion. We are committed to improving your experience. Please contact us so that we can discuss this further. You can reach me by phone: (301) 692-2293, or by email: DPage@Lerner.com; whichever is more convenient for you. We look forward to hearing from you! Have a great day
Kindest regards,
David Page
Max of 2.