DONT THROW YOUR MONEY AWAY, BECAUSE THEY WILL WANT MORE OF IT
September 4, 2026 - Review from Apartments.com
We lived at MAA Ballantyne for 14 months, and completed our lease. During the move out process we received several emails from Megan the assistant property manager about paying a $200 service for cleaning and shampooing the carpet to make the move stress free. We paid the $200. We have 2 dogs, and vacuum weekly due to my allergies. When we moved out our furniture there was a lot more dog hair that we were unaware of until the furniture was gone. We decided not to vacuum this up due to paying for ...
the $200 all inclusive cleaning fee. We were sent an invoice from Megan that we still owe $205 for carpet replacement??? We only lived there a year, and apparently the carpet was already 4 years old when we moved in. She said the carpet was not able to be cleaned so we are being charged for 25% of carpet replacement, like she was doing us a favor. She said they keep carpet for 6 years before replacing it (thats gross)
1. We paid the $500 one time pet fee (no one seems to explain what this was for other than have the privilege of having pets)
2. We paid pet rent at $50 per month, this is a total of $700.
3. We paid the $200 cleaning fee that was to include vacuuming and carpet shampoo.
4. We paid $200 for a rental deposit.
THIS IS A TOTAL OF $1600 THAT WE PAID. AND NOW WE ARE BEING CHARGED AN ADDITIONAL $205 FOR OLD CARPET???
ALSO IN THE LETTER THAT SHE SENT STATING THAT WE OWE, SHE SAID THAT IF NOT PAID IN 30 DAYS IT WILL BE TURNED OVER FOR COLLECTION. FUNNY HOW THEY PUT THAT STATEMENT ABOUT COLLECTION IN THE FIRST LETTER WE RECEIVED ABOUT THIS ISSUE. SOUNDS LIKE THEY DO THIS TO PEOPLE OFTEN AND AUTOMATICALLY THREATEN COLLECTION. WE WERE NEVER LATE ON RENT PAYMENTS.
We looked up the carpet and it retails for .82 per square feet, but she's charging $1.21 per square foot, and this is their wholesale price???
We also had a flood in our front door corridor from faulty drainage on the exterior that ruined a brand new rug that we were "told oh well, not our problem."
DONT WASTE YOUR MOVEY. THEY WILL ASK FOR MORE OF IT.
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Property Manager Responded