For tenants it is a wakeup call, be cautious with the MAA University Lake apartment community.
Writing my experience, continues weather condition issues, additional carpet replacement charges imposed on moveout and numerous issues we encountered at MAA University Lake.
Firstly, upon entering the apartment we noticed several stains and excessive pet hair embedded in the carpet, it's nasty. Despite our best efforts to clean it, the stains remain, and the pet hair or human hair continues to
...resurface. The condition of the apartment did not match the expectations set during the leasing process. Specifically, the Staines are noticeable, and it includes pet hair, bugs and roaches. That was highly unsanitary and poses a health risk. We promptly informed the leasing office about these issues multiple times in person, through mail and service requests. Unfortunately, none got fixed, and not enough action was taken to rectify the carpet condition and uncomfortable indoor temperature issues.
We consistently maintained the apartment in good condition(as it is) and followed all guidelines regarding maintenance. However, The move-out inspection is done without my presence and intimation, we shocked to find that in a statement received after few days of moveout, leasing team imposed charges for the replacement of the carpet. Charges imposed are unjust since the carpet was already in a substandard condition. Addition to that we experienced difficulties with maintaining a comfortable indoor temperature. the issues were not resolved after multiple maintenance requests, as per the team the issues are due to the age of the building and structural, can’t be fixed, leading to discomfort and during extreme heat and cold weather conditions with water leakage and air leakage from the windows and doors. The management is rude and by knowing the pre-existing issues (even after showing proofs) they just asked for additional payments. these are specific issues, there are multiple common issues.. Beware..
Property Manager Responded