Just moved here 10 days ago and would like to share my experience with anyone considering moving to this building. The initial process with the Leasing Office Staff was very pleasant. However, once you sign the paperwork and move in, they have a management office in the building that you have to deal with from here on. Issue 1: Moving my furniture was a hassle. I reserved the elevator and when I brought my furniture, I was told that they couldn't find my reservation and that was that. They
...offered no further help; I was on my own. Issue 2: they tell you that they will fix anything that needs to be fixed within 24 hours. 11 days later, I still had my bathroom sinks leaking water, AC not working, Window and Kitchen Cabinet door broken among other things. Issue 3: when I went to the management office to ask for a timeline, I discovered that none of the issues above are the real problem, the real problem as you will discover if you ever move here, is the rude, incompetent, uncaring and dismissive office staff. I don't want to generalize so I will mention that the person I spoke with was the Assistant Manager, who lacked professionalism and basic communication skills. Rolling her eyes at me and telling that this was not her problem, it's a maintenance problem. Offered no help whatsoever except make me feel like I'm not worth her precious time. I have lot more to say but I will conclude with, if you're looking to move into this building, I highly recommend that you pay a visit to the management office, ask a few questions (if you find anyone there) and see for yourself. It's worth knowing what and who you will be dealing with. In the short time I've been here, I have heard other people share similar stories. Also, keep in mind that they have a broken elevator that has not been fixed for over a month now and when asked, I was told they ordered a piece for it. A button piece does not take over a month to arrive. Huge inconvenience to everyone who lives in the 5th floor. I really hope this helps future residents as well as the management office. My feedback is work on your communication, be polite, show empathy, and try to do your job.
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