Lots of Potential, Lots of Disappointment
March 30, 2023 - Review from Apartments.com
I've been here 7 months and I have been disappointed in my experience. They tout themselves as a luxury building, but there is nothing luxurious about it. All of the amenities are broken or in a dilapidated condition. Currently the phone number to the office is disconnected. That was not great when all of the elevators in the building went out of service two nights ago. This was not deemed an emergency by the overnight maintenance call center. When taking the stairs 8 flights down, I found where ...
a homeless person has been sleeping in the stairway, along with puddles of dried vomit and urine. We have received no communication about the phone number being disconnected or who to call if there is an emergency maintenance issue. When I asked for contact information for someone who does not work in the local office I was told they couldn't give it to me and I just got a random generic email address and phone number. The gate in the parking garage has been broken for months. We received one email on that about a month ago saying it would be fixed soon, but it's still broken. The callbox/key fob reader at the front door goes out constantly. They constantly bombard my email with the same 4 generic messages, but seldom communicate relevant information. They will tell you that big changes are coming, but they won't tell you what they are, or when they'll be here. Oh, and forget about getting packages delivered here. You have to use the service Fetch Packages for deliveries. Just check out all of Fetch's 1-star reviews to see how well it works.
The staff in the office was pretty good at first, but once the two leasing agents I used to deal with left, it's gone down hill. I'll give the staff the benefit of the doubt and assume that Sentinel does not provide them with the tools, budget, and training they need to provide the advertised service and amenities.
The actual unit is fine, a little dated, but I enjoy the space and views. Most of the residents I've met are friendly. The location is good. Humberto on the maintenance staff is great and hard working. I really appreciate him and his work.
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Max of 2. Only one nonrefundable fee for 1 or 2 pets of $350 due at move-in. Only one fee for 1 or 2 pets of $20 a month. Two pet limit, full-grown maximum weight of 35 lbs. for each pet. Dogs and cats are most welcome.