Terrible Management
March 6, 2022 - Review from Apartments.com
Terrible management, got my car towed for being parked on the RIGHT parking spot. The property manager doesn’t care about her residents, she took all my car information and didn’t bother to check if the right car was parked in my spot.
Secondly, they kicked my bf and I out without a notice to do water damage repairs.
The property manager is HORRIBLE, She always had attitude, literally does not care and signs off to tow anyone. A real manager cares about their residents enough, otherwise why ...
take our car information if you’re just going to tow our car? Makes no sense.
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Property Manager Responded
April 1, 2022
We sincerely appreciate you taking the time to share these details about your experience with us, although your comments are certainly concerning to us. As a company, our residents are our top priority and we strive to create positive living experiences, so we hope you accept our sincere apologies for falling short of this goal. We assure you that we take your feedback very seriously, and our team is working toward improving our parking system to help ensure that the correct parking permits are being used, and only unauthorized vehicles are removed from the lot. We understand that repairs can be inconvenient, however, it is our understanding that you and all residents in the apartment home were put up in a hotel while repairs were completed in your apartment home.
As previously mentioned, our goal is to provide exceptional service, and we will be sure to take your feedback and work with our team to help ensure we are providing the best service we can. If there is anything else we can ...
do to help improve your experience with us, we would be delighted to hear from you at feedback@sunrisemgmt.com. We truly appreciate your time, and we wish you well. Madisson, Customer Experience Team.
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