Don’t Do It
March 12, 2024 - Review from Apartments.com
First off we absolutely loved living in Tacoma - the people, THE FOOD, places to go, etc. However as a decent human and as a female I cannot recommend living in this complex if you are single or with children/pets.
1. There is absolutely no security - the cameras don’t work, people let randoms in the front door, no garage security, cars are smashed / broken in to. The gym is dangerous (if it’s even open). The lights turn off while you are inside (which they refuse to fix) and has a single point ...
of entry with the machines facing the opposite direction so you can’t see who is coming in or out.
2. Management has changed 3-4 times over the course of my 2 years here. They do not take complaints seriously. There is always an excuse and they always promise things i.e we will fix the gym, cameras, we are going to hire better security, we will have an area for dogs. Management sends poorly written emails and deals with building emergencies late (homeless people breaking in and locking the main entrance door during fire alarms).
3. If you are a pet owner there is NO PLACE FOR YOUR DOG TO POTTY. You can use the rocks out front but it constantly smells since no one picks up after their dog.
4. I had to call CPS and the police (who do not show up in this area) on my upstairs neighbors because of the abuse we had to listen to with a female and baby upstairs (first year here).
5. When we first moved in the neighbors would not stop smoking above us.
6. Fire alarm always goes off for “tests” or because the pipes constantly burst in the garage. Garage is always flooded.
7. Hallways always smell too due to the “trash service” which is a waste of money that you can’t opt out of. Most of the time when it’s needed they don’t pick up i.e. the weekend so everyone leaves their trash around the complex and backs up the shoot to the main level or higher.
8. Nickel and dime you on everything but you always need to check your bill since they over charge you on the WiFi, pest control, or common area lighting. Check your move out bill they try to overcharge you + extra service fee. $500 refundable deposit is not actually refundable it goes to your close out bill.
9. Apartment was not actually cleaned or repaired before we moved in.
10. Amenities - gym, pool, roof, theater, etc. is always broken or closed. Nothing is ever kept clean or nice.
The only good things about this complex is the walk ability to food and the maintenance crew.
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Property Manager Responded
April 26, 2024
We're truly sorry to hear about your experience. Your feedback is crucial for us to improve our services and we take your feedback seriously. If you would like to discuss your concerns further please reach out to us at pm.metspires@avenue5apt.com or call us at 1 253-830-3430. We look forward to hearing from you.
Max of 2. Breed restrictions apply. Please contact our friendly leasing team for details.