Unexpected Fees and Poor Communication From Management
March 6, 2026 - Review from Apartments.com
I would think twice before renting here.
Recently we discovered that we had been charged $15/month for “forced renters insurance” for the past 7 months ($105 total), even though we already had an active renters insurance policy the entire time. Our policy never lapsed.
Management explained that because we didn’t re-submit proof of insurance when we renewed our lease through their compliance portal, their system automatically enrolled us in a third-party liability program and added the monthly ...
charge. While that may technically follow their lease wording, we never received any notice or warning that there was an issue with our insurance or that we were being auto-enrolled and charged each month.
When we contacted the office and showed that our policy had been valid the entire time, they still refused to credit the charges and instead said it was handled by the third-party company they use.
Another frustrating issue is that tenants are also required to pay about $7.50 per month for Luxer One package lockers. In practice, delivery drivers rarely use the lockers and most packages are still left at our door, so residents are forced to pay for a service that often isn’t actually used.
The amount here was only $105, but it’s the principle. Being charged for something without any notice while already maintaining the required insurance was disappointing, and the refusal to work with us on it left a bad impression.
If you’re considering renting here, make sure you read every fee carefully and monitor your account closely because additional charges can be added if paperwork isn’t resubmitted exactly the way their system requires.
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Property Manager Responded
March 17, 2026
We're sorry to hear about your experience with unexpected fees and communication issues. We understand how frustrating it can be to deal with charges for services you didn't use or need. We encourage you to contact our office at 562-632-5335 to discuss your concerns further. Your experience is important to us, and we want to ensure clarity in our processes. - Miro Team
Max of 2. The maximum number of pets per home is two cats and two dogs. We require a fully-refundable $500 initial deposit per pet. Refund based on damage assessment at move out. Monthly per pet rent is $50. Please contact us for more information.