AVOID AVOID AVOID
November 6, 2024 - Review from Apartments.com
AVOID AVOID AVOID! Read all of the reviews before you sign the lease. If I could give this place 0 stars, I would. I’ve lived in bay area for many years at different communities, but nothing comes close to the top-tier level of incompetence and disregard shown by the management here—easily the worst you’ll find in the Bay Area. Save yourself the headache – and your belongings – and look elsewhere.
Living here has been a nightmare from day one. We trusted the so-called “secured” bike room to ...
protect our $4,000 bikes. Big mistake. They were stolen, and management couldn't care less. For a facility that touts security, this place does a terrible job at actually being secure.The cherry on top is the incredibly rude management—specifically, the MANAGER. They’ll be friendly when it’s time to sign lease, but don’t expect anything beyond that. They are extremely rude to residents.Otherwise, they treat residents like nuisances(All the negative reviews about the management are true, please please do read them) . If you do get any attention from them, it’s to hassle you with constant interference in your private property – and the rules are never enforced consistently. They have zero respect for tenants’ personal space or privacy.You’d think following the rules would protect you, but no. Even with all the necessary permits in place and parked in the correct spot, your car gets towed multiple times. We’ve wasted so much time and money dealing with towing companies because of the management’s neglect and they don't even care. Please AVOID this community by all means
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Property Manager Responded
December 11, 2024
We are sorry to hear that your experience did not live up to the standards we pride ourselves on. Our goal is to provide an exceptional living experience for all of our residents, and we are disappointed to hear we fell short of your expectations. Thank you for taking the time to share your feedback and help us improve. Best, The Monticello Team
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