No laundry
March 1, 2023 - Review from Apartments.com
Don't move here if a laundry facility is important to you! It's enough to make me hate living here sometimes. I am a senior citizen without a vehicle. I am unable to have a washer and dryer in my apartment, so I need the laundry room. Too bad it hasn't been fully functional in over 3 years! This is ridiculous. Someone broke or stole the machine we used to load money onto our laundry cards in 2020 and they have yet to replace it. They order preloaded cards and we have to go to the office and get ...
them. BUT they NEVER have cards available to purchase, and they close the office early and at random times of the day, so good luck getting home from work in time to catch the office open IF they have cards. They haven't had any for at least 6 weeks this time. Residents' laundry is piling up in the meantime. THE SADDEST PART IS, WE ARE ALL WAITING TO USE THE ONE AND ONLY DRYER THAT WORKS!!! This is pitiful and pathetic. Only 2 washing machines work anyway. There are supposed to be 4 washers and 4 dryers. They do not care about us. They keep saying that a "tech" came and all the machines are working. They need to find a tech that will quit lying, cuz we got 1 dryer and 2 washers. Why do they treat us like this? I need clean clothes for work, clean towels and clean bedding. I am old, I have arthritis, and I can't even wring my hand-washed clothes without hurting my hands even more. This is depressing. Morgan Properties bought this place a couple of years ago. They have put on a new roof, exterior paint and lighting fixtures, parking lot repairs, and built a mini dog park. They even put new treadmills and elliptical machines in the workout room, BUT YOU HAVE TO WALK THROUGH THE SORRY LAUNDRY ROOM TO GET TO THERE. They even had the nerve to repaint and redecorate the sham of a laundry facility. All these improvements just add more insult to the neglect of us residents needing to do our laundry. I'm sick of it! We get emails from the office telling us they are aware of the laundry card situation, so basically, "Quit calling us and asking all the time." Wow. I shouldn't have to call someone to help me take 10 loads (2months) of laundry to a laundromat when I'm supposed to have one here, where I pay my rent on time, without fail. I'm too old for this!!! I should also mention the young people I've seen in there smoking weed. Since we can't do our laundry anyways, I guess this works out perfectly for them. This is beyond disrespectfully insulting. Thanks a lot.
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Property Manager Responded
March 23, 2023
We strive for 100% satisfaction and we regret to find out that this was not the case. We appreciate you bringing this experience to our attention. Can you please call me at 972.386.0608 so we can work towards a resolution? We look forward to hearing from you. ~ Amber R., Property Manager
Max of 2. Pets must be walked in designated pet areas and pet owners are responsible for the clean-up and disposal of waste or a $50 fine will be charged if a resident or any occupant fails to do so. It is the resident’s responsibility to pick up after thei...